Branch Head/Manager - Retail Banking

Branch Head/Manager(Retail Banking)

- Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management

- Own all branch-banking objectives and overall branch supervision

- Ensure achievement of overall Branch Targets by generating business and cross sales

- Key Customer Relationship Management & supervision of all High Net Worth customer programs

- Ensure all components of the branch sales model function as per design

- Complaints Handling

- Review Branch Operations reports

- Branch Merchandising & co-ordination with Marketing at product level

- Review vault register

- Review Suspense & Dummy accounts

- Ensure compliance with Banking rules, Regulations & Procedures

- Periodic review of progress vs. objectives

- Ensure clarity of Business objectives among staff