Consultant-HR at Abanel Management Consulting Pvt LTD
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Branch Head (9-20 yrs)
Exciting job opportunity with Branch Head-UP and Kolkata and Pune
Key Roles and Responsibilities:
Job Purpose: To Manage Overall Branch operations.
Job Duties: Accomplishes business objectives by Planning and Managing branch setup, operations, staff, business growth, financials and brand building.
Key Performance Indicators:
- Establishes city operations for the startup phase with a long term view and optimization of cost.
- Achieve strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
- Achieve quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Balancing demand and supply so as to achieve network effect & brand building.
- Managing customer demand by operating Customer Contact center with high operating standards to achieve productivity metrics.
- Developing attached vendors by attracting, enrolling, training, coaching, supporting to help them perform to set standards and evaluating them to benchmarked performance management system.
- Representing the brand to external stakeholders and reputation management.
- Achieve financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Revenue & commission collection, vendor accounts receivable and bad debts within targets.
- Structuring and selecting staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Motivating and retaining staff to perform and achieve operational excellence.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Contributes to team effort by accomplishing related results as needed.
Skills / Qualification / Experience:
- Thinking on the go, Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Data Driven/Analytics, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
- Should have Prior experience at handling different teams and employees
- Full time Post Graduate from Top B-Schools with more than 10 years of relevant work experience in B2C roles and at least 3 years of handling independent charge of departments or functions
Key Skills : Operations, P&L, Cross functional teams
- Handling 150 + team.
- Handling Pan India
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