Branch Customer Service Manager - BFSI

Location: Anywhere in India (Client is midst of setting up regional operations, except NE)

No of Positions: Multiple Locations.

Client: New financial services entrant.

Responsible:

Controlling customer service/support activities in a branch or state. Achieving customer satisfaction and financial objectives.

Reporting: State Head Customer Service (Direct reporting), Regional Head Customer Service (Parallel reporting)

Main activities:

- Delivering customer service, including both field and on-site services.

- Achieving contractual obligations to customers (service level agreements) and financial objectives.

- Coordinating day to day operations (possibly) through subordinate managers.

- Planning resource requirements within the state/region (recruitment, technical training).

- Providing service business inputs to large tenders.

Key skills:

- Generally incumbents will have strong technical backgrounds, however business management skills are equally important.

- Developed skills in planning and organising large service delivery, financial analysis skills and the ability to influence customers at the highest levels.