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Senior Executive at Maven Workforce
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Black Belt - BFSI Domain - BPO/ITES (8-15 yrs)
JOB DESCRIPTION:
Roles and Responsibilities:
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
- Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.
- Ensures the Continuous Improvement approach across Engagements and Centers
- Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.
- Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.
- Supports process alignment based on GPM
- Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard
- Fosters the global sharing of innovation, new methodologies and best practices.
- Supports QMS implementation as required
Requirements:
- Minimum Black Belt Certification from the reputed institution
- Demonstrated practical experience in quality management systems in an ISO certified organization.
- Ability to communicate effectively in visual, oral and written form.
- Motivation to up-skill in Quality concepts, principles, practices and techniques.
- Preferred with BPO experience of 8-16 years in quality profession
- Establish and maintain professional credibility.
- Demonstrated people leadership and management expertise.
- Demonstrated success in delivery of change management.
- Demonstrated coaching expertise.
- Project Management expertise
- Demonstrated understanding of business process outsourcing.
- Literate in the use of Microsoft Office business programs.
- Environment is client focused; high volume; with a continuous improvement philosophy.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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