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29/11 ACT Fibernet
Sr. Manager- Business HR at Atria Convergence Technologies

Views:5495 Applications:252 Rec. Actions:Recruiter Actions:188

Beamtele - Branch Manager (7-12 yrs)

Hyderabad Job Code: 178642

Overall in-charge for a branch with regard to financial performance, network operations, sales, complaint resolution, collections, project execution and customer relationship management

- Finalize annual operating plan and budget for the branch with corporate office.

- Monitor performance against approved budgets and submit monthly Financial MIS on branch operations to corporate office. (Annexure BM – 01)

- Assume overall responsibility for ensuring that the branch remains within or exceeds approved budgetary norms

- Ensure that targeted net-growth and revenue growth is achieved

- Responsible for expansion thru new network acquisitions

- Ensure Branch / Area POP and CPE infrastructure is strictly as per norms thru through periodic checks and operational audits.

- Ensure fiber and cat5e laying, is as per norms thru period checks and operational audits.

- Ensure Branch / Area office infrastructure and amenities are as per the standards (Annexure Office Standardization – HR01)

- Submit project proposals for expansion / up gradation of network as per business needs. (Annexure BM – 02)

- Ensure implementation of approved projects in a timely and cost-effective manner in coordination with Head – Operations

- Set sales targets for the branch as well as the individual sales staff

- Monitor and review sales performance and implement course correction measures where required.

- Submit periodic reports to management on market intelligence and sales performance versus forecast. (Annexure BM – 03)

- Plan and visit customers as per the approved norms and submit a report to management (Annexure BM- 04, Customer visit norm)

- Ensure timely resolution of technical complaints thru analysis and identification of root causes

- Monitor NMS thru SMS and mails and take timely action based on the updates

- Design and Implement processes for elimination of root causes of complaints to increase customer satisfaction.

- Monitor and review repeat complaint analyses. Define and ensure implementation of corrective measures.

- Ensure timely collection of subscription/ other dues and remittance of the same to corporate office as per laid down procedures.

- Design and implement customer Relationship management strategy with a view to increase customer retention

- Implement standard customer retention policy (annexure Retention policy 01)

- Assume administrative responsibility for branch staff in terms of goal setting and performance assessment.

- Overall responsible for process compliance at branch level.

- Responsible for overall administration of branch and maintenance of branch office covering discipline, basic amenities, cleanliness

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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