Experience: 14 - 20 Years
Location: Mumbai Suburbs
Compensation: Rupees 18,00,000 - 25,00,000
Education: MBA
Industry Type: BPO/ITES
Role: Head/VP/GM-Transitions
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
- Recognized proficiency in spearheading marketing operations and brand building with keen focus on accomplishment of company’s mission & profitability targets.
- Typical processes includes Policy Issuance, Cover Note & Addendum Generations, Endorsement Issuance, Policy Review and Certificate Issuance
- Claims Processes for managing FNOL, Run off for TPAs.
Please send your resume to carlos_murzello@dfssl.com
- A seasoned professional with extensive experience in Business Operations, Revenue Generation, Service Delivery & Customer Relationship Management, Process Operations & Team Management. Strategy Planning.
- Hands on experience in charting out business & service strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms.
- Proficiency in devising strategies to streamline operations; implement Quality Best Practices; augment processes & customer preference across the career span.
- Proficient in managing & leading teams for running successful Service Delivery & Process Operations & experience of implementing procedures, service standards for business excellence.
- Excellent leader with a solid record of contributions leading to improved revenues and business performance.
- Adept in acting as an ambassador of change for successful implementation of business solutions in organizations within pre-set budgets and deadlines.
- Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving organizational goals.
- Policy Life Cycle Management in the P&C Insurance Industry in US & UK for Policy Renewal, Policy Administration and Policy Servicing stages.
- Accounting Process for CPA firms and Insurance Industry in US & UK includes Invoicing, Credit and Debit Note Generation, Carrier Payables, Commission Reconciliations etc.
- Payroll Process for SME and Large Corporations in India to include Earning and Deduction Computations, Flexible Benefits Plan, Statutory deductions, Employee & Employer reports, Retiral Benefits Plan.
- Pioneers in offering payroll BPO services on home grown technology platform for managing payroll and benefits plan
- Cumulative employee records managed are in excess of 200,000
Should Have/Must Have
- Acquired multiple clients in the Insurance vertical in US
- Led the acquisition of large clients in India for payroll services
- Created and implemented strategy for acquisition of SME clients for payroll services
- Quoted in leading Insurance publications in US
- Pivotal in expanding the market in the Insurance Industry in US for Policy Life Cycle Management Services and for Finance & Accounting processes.
- Creating product offerings for Policy Life Cycle Management, Proof of Concepts (POC), organizing marketing events such as Workshops and Road Shows in US.
- Spearheading pre-sales and technical aspects - Product feedback, Product demos, Competitor products comparison & technical discussions etc.
- Facilitating creation of collaterals & compelling web presence, advertisement in leading industry journals and relationship with Industry Journals such as Business Insurance and Insurance Journal.
- Recognized proficiency in spearheading marketing operations and brand building with keen focus on accomplishment of company’s mission & profitability targets.
- Typical processes includes Policy Issuance, Cover Note & Addendum Generations, Endorsement Issuance, Policy Review and Certificate Issuance
- Claims Processes for managing FNOL, Run off for TPAs.
Please send your resume to carlos_murzello@dfssl.com
