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Team Lead - Recruitments at Lakshya Recruitment Solutions Private Limited
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Banking Risk Management - BPO (8-15 yrs)
Job Description:
- Managing a large customer support operations for a Banking back office
- Customer relationship management
- Responsible for meeting and exceeding expectation on all contractual SLAs
- Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations
- Continuously deliver and drive efficiency metrics for customers and employees
- People management of direct and indirect reportees
- Retain talent by ensuring high levels of employee engagement and satisfaction
Skills Required :
- Deep understanding of Banking Risk management processes like Authorization, Credit processing doc check and Collections etc.
- Should have worked in a bank and should have handled these processes
- Indepth knowledge of the trends & impact of sales & other department / realted functions on these businesses
- SLA & KPI management & ensure that they are achieved on a Monthly basis.
- Operational rigors to drive multi LOB cross functional teams.
- Ensures continuous improvement in service delivery through Process Improvement Initiatives
- Ability to manage, develop & retain a large team
- Manage & understanding of forecasting & capacity management
- Analytical, execution-focused bent of mind, and strong numbers orientation
- Fluency In English and Arabic Language (preferred)
- Strategic and tactical thinking skills
- Ability to deep dive, and think high-level strategy as and when required.
- Demonstrated ability to empower teams
- 10-12 years experience in Banking Back office operations in Middle East
- Good educational pedigree, excellent communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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