Position summary :   - Design and create customer service communication for every customer touch point.   Duties and Responsibilities :  - Design and execute multi-format (email, SMS, notification, IVR, etc.) laser-sharp communication to the customers for various services and transactions  - Understand the complete Customer Life cycle right from acquisition to retention  - Understand the key business processes and work on complete process and communication improvement  - Identify all touch points of customers and create or improve the existing communication templates  - Identify the gaps in the existing customer communication templates, re-visit the entire communication set in terms of empathy, excellent service and prompt delivery  - Work with the Customer Experience team to develop and implement customized communication plans to strengthen company's positioning as a customer-obsessed company  - Ensure compliance with the brand guidelines e.g. tone and voice   - Manage suppliers of communication services (agencies) to ensure efficiency and effectiveness  - Actively cultivate and manage relationships within and across teams  Required Qualifications and Experience :  - Degree in Communications and/or Business from a reputed institute with 3-6 years of experience in customer communications  - Looking for candidates managing customer service communication, or from internal communications background in companies that are known for customer obsession and empathy.  - Must have a flair for writing   Core Competencies :  - Par-excellence written communication skills, with the craft and ability to write clearly and succinctly in a variety of communication settings and styles, in a language that's a hallmark of empathy  - Ability to multitask and work independently in a fast-paced environment under tight timelines

Pune

Bajaj Finserv - Manager - Customer Experience 

Bajaj Finserv - Manager - Customer Experience  ,Job Description for Bajaj Finserv - Manager - Customer Experience  in Bajaj Housing Finance in  Pune for (1-5) years of experience. Apply Now!

Job Description for Bajaj Finserv - Manager - Customer Experience  in Bajaj Housing Finance in  Pune for (1-5) years of experience. Apply Now!