Overview:  Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.   BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.   We’re committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.   BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America  The Operational Excellence team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Business Excellence, Business Intelligence and Process Excellence Work-streams.   Job Description:  - Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE.   - Incumbent will work toward establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.  Responsibilities:  Process Governance:  - Understand the end to end process flow  - Ensure process maps and workflows are in place and validated regularly  - Own the validity & accuracy of data and information available in BPM  - Identify and mentor top down improvement projects basis Process Governance reviews  Continuous Process Improvement:  - Identify and mentor improvement projects  - Identify and mentor Risk, Customer Experience & Business impact projects  - Identify and mentor cost efficiency projects  - Drive ideation and execution of ideas  - Support & promote Innovation  Metrics Management:  - Ensure metrics & reporting activities are seamless  - Review Data Collection Plan for any gaps  - Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies  - Drill down on any CTQ slippages  - Drive metrics aligned towards business outcomes.  Stakeholder Management:  - Connect with relevant stakeholders on a regular basis;  - Promptly address any process gaps and stakeholder priorities  - Gain a seat on the table and insure participation on key initiatives of the LOB assigned  Strategic Initiatives:  - Participate in strategic initiatives of the OPEX / LOB org basis skills & interest  Initiatives inclusive of (but not limited to):  - Domain & Technical Skill enhancement  - Industry wide methodologies and practices (Estimation, Agile, ITIL etc)  - Metrics Enhancement  Requirements:  Mandatory Skills:  - Graduate mandatory: preferably Engineering background.  - Understanding and working knowledge of SDLC;  - Quality background (Six Sigma, ITIL, COPC, TQM, CQI, ISO etc) with implementation experience  - >8 years of overall experience.  - Strong communication and interpersonal skills  - Six Sigma Green Belt certification.   - Hands on work experience on Agile Methodology & Estimation management.  Desired Skills:  - Knowledge of SAS JMP®.  - Black Belt Certification preferred.  - Post Graduation would be an added advantage.

Mumbai

Hyderabad

BA Continuum - Manager - Operational Excellence   

BA Continuum - Manager - Operational Excellence    ,Job Description for BA Continuum - Manager - Operational Excellence    in Bank of America in  Mumbai Hyderabad for (4-14) years of experience. Apply Now!

Job Description for BA Continuum - Manager - Operational Excellence    in Bank of America in  Mumbai Hyderabad for (4-14) years of experience. Apply Now!