Responsibilities :

- Lead a team of customer support executives primarily engaged in servicing customers over the phone

- Assist in recruiting qualified staff, coaching and mentoring them to achieve high level of customer satisfaction

- Assist in sourcing equipment to setup a voice call centre

- Day to day management of the call centre

- Define objectives for the team and enable collection of suitable metrics to monitor and improve overall efficacy of the customer support team

- Understand Ayurwin product and train the team to effectively address customer issues

- Formulate and roll out effective strategies to maximize customer satisfaction

- Maintain high levels of employee engagement within the team

- Liaise between customers and management to highlight ground level customer issues and propose effective ways of solving them.

Required skills:

- Total of around 8 + years of experience working in call centres, out of which, 5 years should be in managing large teams

- Having started career in call centre as customer support executive, having hands-on experience in interacting with customers and progressed to managerial positions

- Prior experience in having set up a call centre from scratch would be an added advantage

- Good experience in interacting with and managing domestic customers

- Very comfortable with handling queries related to products

- Very good spoken English skills; knowledge of Hindi,Telugu,Tamil,Kannada,

- Possesses required soft skills to tackle demanding customers and complex issues

- Flexibility to work in different time zones( No Night Shifts )

Salary offered: 8 - 30 LPA

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