AXA BS is looking for a Quality Manager - F&A  Operational Responsibilities :  - Design and implement a robust Quality management system for Copernic Operation  - Drive process improvement, productivity and cost savings initiatives for AXA BS COPERNIC Finance Operations team  - Lead the Quality and Process Management Function  - Ensure consistent and accurate reporting on process improvements and cost savings of COPERNIC Finance to all stakeholders  - Maintain and improve the Dashboard reporting for COPERNIC Finance, and provide AXA BS input to the Steering Committee pack  - Run and mentor AXA Way projects in COPERNIC Finance with a view to improve quality, productivity/cost savings and better controls in the process  - Continuous assessment of quality control mechanisms in place for each team and implementation of necessary enhancements  - Drive teams towards constant achievement of SLAs / KPIs, analysing and resolving root cause of failures  - Maintain and enhance process scorecard reporting and drive teams towards achievement in all categories  - Provide support and design training modules to help develop the information skills  - Perform Process deep dives & Publish reports  - Status check, control and compliance of contractual docs  - Assist teams in ORM and KRIs  - Steer the AXA Way projects of Fin Ops   - Integration of commonalities across verticals  - Ensure loss events are reported as per timelines  - Analysis of MSA and SOW/SLA clauses for compliance and standardization  - ISO/ISMS/BCP compliance  - Assist in audits faced by Fin Ops and closure of NCs   - Assist in drafting quality policy and KPI agreement for new migrations  - Stakeholder feedback on value add  - Control of Fin Ops MI function, Standardization and Qualitative Analysis of figures, Dashboard production  - Help on F&A Strategy, governance in F&A and any new other topic that may occur during the year  - Build the documents needed for meetings between Head & stakeholders during travels / visits etc..   - Governance checks and controls with F&A on transversal functions - including taking stock of actions for each transversal area & driving the same for clinical closure   - Play key role in strategic changes being developed in transversal areas  - Analyzing and resolving root cause of failures   Managerial Responsibilities :  - Lead a team of 3-4 Process Leaders engaged on quality management, service reporting and management information deliverables  Service Level Management :   - Deliver in accordance with agreed targets of the quality framework  EDUCATION, EXPERIENCE, SKILLS & TECHNICAL COMPETENCIES :  Education and Experience :  - Graduate / post-graduate degree in accounting / finance required  - 7 - 9 years in a shared service centre, with in-depth experience of six sigma and other quality methodology tools with preferably 2-3 years leading the initiative on Quality of a finance vertical  - Should have experience of developing the quality methodology framework in a SSC  - Should preferably be Black Belt trained or have participated in Black Belt workshops  Key Skills and Competencies :  - Excellent Presentation and Analytical skills  - Highly evolved Communication Skills, as this role will require interaction with not only Finance staff in the COPERNIC, but also senior management across the AXA COPERNIC Group  - Good understanding of the operational environment with ability to collaborate across many business units; ability to explain complex concepts in layman's language; ability to communicate with all levels of management and staff, maintaining high standards of personal integrity.  - Understands clients' needs and concerns; responds promptly and effectively to client needs;   - Collaborates with others in own unit and across boundaries; Influencing and resolving differences across organizational boundaries: Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties; promoting collaboration and facilitating teamwork   - Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing   - Analytical Thinking and Decisive Judgment - analyzing issues and problems systematically  - Excellent knowledge of Quality & Risk dimensions   - Highly numerate and analytical for MI areas   - Prior experience in transversal areas would be preferable   - Very strong and advanced communication skills including strong presentations skills   - Green Belt Certification   - Fully Conversant with MS Office - Strong Excel skills, Access skills   - Customer focused - actively seeks and responds appropriately to customer's needs.   - Strong interpersonal skills and adept at training and coaching  - Demonstrate a good ability to work to tight deadlines and under limited supervision   - Demonstrate an ability to develop strong relationships with internal and external customers   - Demonstrate an ability to motivate and lead teams;   - Be flexible in approach  Technical Competencies :  - Exposure to building quality programs for the vertical using software tools (e.g. Access etc)  - Good knowledge of MS Office applications, especially Word and Excel required with knowledge of how macros function in a finance environ (risks/controls etc)  - Excellent knowledge of Sigma tools and methodology  Language Skills :  - Fluency in English - speaking, reading and writing  - Other European languages are an advantage

Pune

AXA Business Services - Quality Manager - F&A 

AXA Business Services - Quality Manager - F&A  ,Job Description for AXA Business Services - Quality Manager - F&A  in AXA Business Services in  Pune for (9-12) years of experience. Apply Now!

Job Description for AXA Business Services - Quality Manager - F&A  in AXA Business Services in  Pune for (9-12) years of experience. Apply Now!