AXA Business Services - Manager - Business Intelligence & Reporting

Process Brief :

- BI reporting team in AXA Business Services (AXA BS) was established in 2005 - 2006 to provide customized MI reports to various AXA entities.

- Over the years the team has evolved into firmly establishing itself as an integral part of different teams across AXA Group.

- Team is involved various BI activities

- Involved in development / maintenance of BI tools using various technologies (Qlikview, MS BI, Tableau and INFOR)

- Providing standard MI reporting using VBA and excel.

- Work as consultant in designing new dashboards.

- The team has now embarked on the next growth phase entailing new opportunities identification and converting proof of concepts into new engagement support services for AXA BS

Position Summary :

- Manager would be responsible to manage various technical BI teams (BI Tools development using Qlikview, MS BI, Tableau and INFOR).

- Responsible for leading & motivating a team of 15 to 20 members including 3 to 4 technical consultant directly with accountability on all Service Delivery parameters

- Also responsible for building and maintaining client relationships-managing operational challenges and driving efficiencies in the process.

- Work as Project manager for new development projects.

- Work as Technical / Business expert.

Key Accountabilities :

- Make sure all agreed SLA are met on regular basis.

- Work as Technical / Business expert and provide guidance to the team in key projects

- Work closely with developers in the team to manage the assigned projects for developing new BI Tools based on SQL, Qlikview or MS BI SSRS

- Customer Satisfaction- Proactively anticipate customer needs and ascertain means to improve satisfaction and monitor levels.

- He or she would be required to front end with the clients- maintain governance.

- He or she would be responsible for complete evaluation of team- both on Skill & Competency.

- Identify, drive and own efficiency projects.

- Capability Building - Facilitate career planning & development for entire team with a focus to build resilience in the team. Work on building team's capcbility in new areas like (Other data visualization tools and report analysis).

- Ascertain means for retention - Devise and implement means for creating a participative work environment and thereby improving.

Specific Knowledge Required :

Technical Experience :

- Strong SQL & PL / SQL knowledge.

- Understanding of Qlikview, MS BI, Tableau development

- Strong insurance knowledge will be added advantage

- Pursuing or completed PMP certification.

- Excellent problem solving techniques

- Strong communication and presentation skills.

Soft Skills Required :

- Excellent communication & customer management skills

- Ability to manage multiple stakeholders across different geographies

- Excellent Analytical & Problem solving skills

- Leadership qualities.

- Excellent Presentation skills

Specific position related experience :

- Technical Team management experience of 4 -5 years

- Experience of managing multiple stakeholders

- Project Management experience for 2 to 3 years with knowledge of reporting- analysis- coordination across stakeholders etc.

- Experience of working on SQL, PL SQL, Qlikview/ MS BI / Tableau etc.

- Knowledge of Insurance will be added advantage.

- Overall experience of 8 to 10 years in which at least 4-5 years in management Role.

- Experience of handling migrations / new projects.

Key Skills :

- Excellent Communication Skills

- People Management/ Team Management

- Experience in Tableau OR Qlikview AND MIS Reporting

Current and Preferred Location : Pune