AXA Business Services - Assistant Manager - Operations

Position Summary:

- Part of the Non - Voice team involved in processing healthcare claims received from providers.

- Ensure to enter all claim related information in the system

- Managing performance of Associates, by setting their objectives and conducting periodic performance appraisals.

Key Accountabilities:

- Building resource plans Capacity planning across processes and teams Meeting the TAT for the process Optimal utilization of resources as part of work planning

- Generating daily weekly and monthly MI reports Creating dashboards to report performance levels Exception reporting on key operational deliverables

- Building a framework for process management based on sigma levels Managing data and analyzing trends Automating reports Coordinating with teams to ensure operational requirements are met

- Handling ad hoc MI requests from support functions

- Be a partner to all AXA BS initiatives- ISO / RISK / BCP / T&C & PROJECTS

- Identify own training and personal development needs and seek ways of Fulfilling these in order to be able to deliver the best possible performance

Specific knowledge required:

- Should have good command in English language

- Key accountabilities include quality in service delivery meeting all SLA targets for self and assist in meeting SLA and internal targets for the team.

- Assistant manager role with people management experience.

- A minimum experience of 1+ year as AM managing similar role.

- 1-2 year experience in a role with people management experience in healthcare insurance would be an added advantage

Shift Timings:

1:30 PM - 10:00 PM