Job Title: AVP/VP Quality

Department: Quality

Location: Gurgaon

Reports To: Sr.VP

Looking for a candidate with experience in Both Transactions and Process Improvement

Dimension & Scope: To establish and maintain Quality Control Measures and Procedures for the organization.

Key Requirements:

- 10 – 15 years of experience.

- Team Management experience is essential.

- Must have relevant experience in conducting Internal Audits for Operations and Support Functions.

- Should have worked on Visio,Minitab etc.

- Experience on ISO 9K, COPC framework would be preferable.

Key Skills:

- Deployment of Quality practices

- Business/ Process/ Corporate re-engineering

- Six Sigma, Lean, ISO

- Change Management/ Delivery

- Problem Resolution

- Resource Optimization

- Project Management

- Business Excellence

- Good Oral and Written Communication

- Proficient in QC tools & techniques

Education & Professional Certifications: Graduate in any stream MBA (Desired) Green/Black Belt Six Sigma (Certified)

Key Responsibilities:

- Responsible for integrating quality & business excellence initiatives with functional & business requirements.

- Track, analyze and communicate key quantitative metrics and business trends for continuous improvement.

- Manage the implementation, optimization of resources and eliminate any Non- Value added Business activities.

- Structure processes on ISO framework. Conduct ISO audits in cross-functional processes & sites/ regions. Facilitating formalization of processes and drive process measurements/ dashboards through audits & reviews.

- Business designing and Architecture for Quality, productivity and Risk auditing/ Corp Audits (SOX Audits) and improvement. Business Modeling/ mapping and flowcharting as per Enterprise Process Classification Framework for Quality, Productivity and Risk auditing.

- Project Management for all Quality Initiatives for the organization. Implement and support the Quality communication plan across all verticals.

- Transaction Monitoring and Calibration on regular basis.

- Improving skill level of PICs /Quality Analysts / Sr. Quality Analysts through development / training programs. To oversee TMSO (Transaction monitoring systems optimisation) across all sites. (Transactional Quality as per COPC).

- Promoting Quality Awareness in the organisation.

- Conducting regular Audits and Management Reviews to know, monitor and improve the health of the system. To achieve Business Excellence by application of International Standards (COPC, ISO, OHSAS, People CMM).

- Work with multiple stakeholders to understand the as is process and Document / Communicate, Work Status / Pipeline with the

- Management team Manage management related to Policy / Process Updates. Work closely with Service Delivery & Management Team for delivering desired results.

- Should look out for process improvements opportunity through the mapping exercise.

Please send your resume to swetha_chaturvedi@kellyservices.co.in