AVP / VP Product Manager for an MNC (E-Commerce) in Hyderabad

Summary of Responsibilities

Seeking an experienced leader to own the vision for customer experience. You will lead large teams of senior product and program managers responsible for driving innovation and advocating on behalf of our customers. Leveraging a large technology team and world-class design team, you and your team will build a suite of customer-facing products and services from product discovery to post-order. You will own current and future innovations on behalf of our customers across multiple platforms, devices, and media types (website, mobile devices, social media, apps, SMS, email etc.).

As the leader of the customer experience (CX) you will relentlessly advocate for the customer and champion the voice of the customer within the company to shape the direction of improvement projects across the organization. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience.

The successful candidate will be able to:

- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

- Effectively manage customer expectations and resolve conflicts that balance client and company needs.

- Drive team to manage large programs, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints.

- Develop process to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determining the right processes to make the team successful.

- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

- Build and manage a very strong team of product and program managers who use data and metrics to drive decision-making and innovate on behalf of the customer.

- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Define product roadmaps based on this strategy along with your teams.

- This leader will lead the organization through change, evolution, and sustained growth. The right leader

will evolve and scale the organization along with the business.

- With the business growing rapidly, this leader will not have the luxury of having a tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between competing priorities.

Skills required:

- Bachelor's degree in Engineering or in a related technical field and MBA from premier B School.

- 5 + years of experience in product management/ operational program management and leadership/ people management

- Experience in leading teams.

- Experience with complex problem solving and analysis using statistical methods, financial modeling, and network optimization modeling

- Experience with design and operation of complex operating processes

- Presentation and written communication skills are essential: clear, organized, concise with an ability to adapt to appropriate audience

- Experience working cross functionally (design, engineering, usability, content development)

- Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop/ present business cases

- Experience managing a team of product managers to deliver results and measure their success

- Strong attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously

- History of teamwork and willingness to roll up one's sleeves to get the job done

From a business perspective, this leader will:

- Have a strong track record of shaping business strategy for technical products or services and possess a strong understanding of the industry

- Be conversant with internet technologies

- Have an entrepreneurial spirit

- Have excellent collaborative skills as a leader

- Be extremely passionate about offering the best experience to customers

- Attract, hire and develop a team of terrific Product Managers

Professional traits that is not unique to this position, but a necessary for Amazon leaders:

- Exhibits excellent judgment

- Hires and develops great people.

- Has relentlessly high standards (is never satisfied with the status quo)

- Is able to dive deep and is never out of touch with the details of the business

- Expects and requires innovation of her/his team

- Has passion and convictions and the innate ability to inspire passion in others

- Strong results orientation

- Thinks big

- Influences without authority

- Data based decision making

- Excellent problem solver, strong analytical skills

- Exceptional communication skills (both written and verbal)

- Decisive and able to move with speed to implement ideas

- Ability to deal with ambiguity

- Directly and indirectly lead cross-functional teams

- Ability to develop original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.

Preferred Qualifications

- Masters/ PhD in Computer Science, Math, Engineering, Operations Management or MBA with strong technical background.

- Relevant experience in building and owning world class software products for 5+ years including experience in leading teams.

- Experience in operational excellence and process improvement methodologies like Six Sigma and kaizen

- Previous experience in supply chain management, logistics, fulfillment, or online retail preferred

- Experience managing customer facing products, preferably in e-commerce

- Led product definition and delivery across multiple countries

- Experience in customers insights and various testing methods

- Excellent organization skills and ability to effectively manage multiple projects.

Interested candidates can mail their profiles or call us @ 040-40101210/11.

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