Looking for an AVP/VP for an eCommerce company based out of Bangalore.   - Candidates with experience in Operations or in Product Management with eCommerce companies or with top product companies is required.  Job Description:  Responsibilities:  - Guardian of Customer experience - responsible for continuous improvement of customer experience at all customer touch points  - Responsible for Strategy and Execution of all customer experience improvement projects - driving continuous improvement  - Establishes relationships with the different teams within the organisation to make projects successful  - Responsible for a scientific approach towards Customer Experience  - Establish a framework for measuring customer experience, Building and running mechanisms to kill Outliers (Prevention is Better than Cure), Building a framework to learn from Outliers to drive Continuous Improvement  - Evangelise Customer experience through leading innovative programs  - Responsible for infusing Customer Centricity to the organisation at large from customer facing teams to inward facing teams  - Develops a very good understanding of the customer pain points, and delight points  Requirements:  - Strong communication skills (verbal & written)  - Strong Analytical Skills and Process Orientation  - The ability to thrive in a fast-paced, start-up environment  - MBA from Premier B-School  Interested candidates are requested to share their resumes ASAP.  Papia Roy

Bangalore

AVP/VP - Customer Experience - eCommerce 

AVP/VP - Customer Experience - eCommerce  ,Job Description for AVP/VP - Customer Experience - eCommerce  in Careernet Consulting in  Bangalore for (8-18) years of experience. Apply Now!

Job Description for AVP/VP - Customer Experience - eCommerce  in Careernet Consulting in  Bangalore for (8-18) years of experience. Apply Now!