- She / He would be responsible for delivering a world-class experience to the employees from joining till leaving covering all aspects of employee engagement and operations.   - Setting up and achieving service level agreements for all employee touch-points and meeting contractual obligations through continuous process improvements.   - Drive innovations using technology platforms to deliver market leading service levels and operating efficiencies with reference to internal customers  - Ensure Customer Care and Service ethos is embedded within all employee processes  - Provide strategic direction to the HR Operations functions to establish the roadmap for the function in line with organization and business objectives  - Lead transformation initiatives to build scale & enhance operational efficiencies to meet growth objectives of the business  - Establish and manage a quality control system that ensures accuracy to target levels, supports training through timely feedback to operators, identifies and resolves systemic issues quickly  - Institute a quality improvement program based on a Six Sigma construct which analyses current processes and procedures and seeks to continually improve their operating performance leading to increased productivity, reduced rework and lower error rates  - Oversee a continuous training initiative that ensures consistent use of best practices throughout the organization  - Ensure work turnaround times are consistently met   - Manage key vendor relationships and ensure the smooth day-to-day operation of the facility including transportation, IS, cafeteria and maintenance  - Ensure the highest level of customer service, teamwork, innovation and problem solving   - Drive successful employee recruitment, selection, hiring & retention strategy in order to ensure organizational continuity  - Meet regulatory, compliance & ethics standards in order to limit business risk & ensure legality of operations

Mumbai

AVP/VP - Business Process Re-engineering - HR Operations - BFSI 

AVP/VP - Business Process Re-engineering - HR Operations - BFSI  ,Job Description for AVP/VP - Business Process Re-engineering - HR Operations - BFSI  in Prudent HR Consultant LLP in  Mumbai for (5-15) years of experience. Apply Now!

Job Description for AVP/VP - Business Process Re-engineering - HR Operations - BFSI  in Prudent HR Consultant LLP in  Mumbai for (5-15) years of experience. Apply Now!