AVP - Transition - BPO

AVP Transition

Specific Competence (Essential)

Consultative Skill's :

- Consultative selling expertise

- Consulting project delivery timeline and milestone management, Stakeholder relationship management

- Creative thinking/innovative mind-set

- Drive design and implantation of new seam-less processes

- Internal customer satisfaction with quality of services provided during transition period.

- Excellent communication and presentation skills

- Strong ability to develop and manage client relationships

- Good team player who is dynamic and result oriented

Specific Competence (Desirable) :

Financial and Business Results :

- Understanding of operational deal metrics

Key Roles and Responsibilities :

- Act as a coach and trusted advisor for the clients in migration journey and sales cycle.

- Manage RFP responses and front end client interactions and discussions in sales stage

- Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management

- Manage in-bound transition activities on all strategic programs

- Initiate and mobilize the transition project teams across service delivery, operations and enabling functions

- Conduct detailed program planning in accordance with defined service go-live commitments.

- Establish and manage relationships with customer business and project stakeholders.

- Manage expectations across key internal and external stakeholders of the program

- Manage and motivate the transition team for desired levels of performance and deliverable quality

- Identify, evaluate and manage risks through the program lifecycle to avoid impact to timelines and costs.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution

Knowledge, Experience and Education (Essential) :

- 8 - 12 years of experience post-Graduation

- Extensive experience (4-5 years) in managing multi-functional Solutions, Transitions & change Management program with internal and external stakeholders

- Experience in working in large / international companies.

- Excellent communication, people management, stakeholders management and leadership skills

- Ability to ensure service focus across a complex people intensive and functionally-dispersed organization

Knowledge, Experience and Education (Desirable) :

- Quality Certification & PMP Certified

External and Internal Contacts :

Internal - VP Transition- s, Business leader & operation Leads Operation- s

External - Multiple Client- s