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08/10 Jacob Mathew
Partner at Global Professional Services

Views:5174 Applications:158 Rec. Actions:Recruiter Actions:62

AVP - Solutions - Contact Centre - Telecom (13-16 yrs)

Mumbai Job Code: 168894

AVP Contact Centre Solutions (Telecom)

Nature of Work

- Would be responsible for Pre-sales and Solution's for opportunities for Contact Center Operations (Voice, Semi-Voice, Email, Transaction processing) in Telecom segments. He/She would be responsible for responding to all RFPs and RFIs, providing pre-sales support to this segment and helping the practice development.

Job Responsibilities:

- Create customized solutions which address client business constraints and leverage strengths of the Organization

- Maintain knowledge of industry trends - Research competition and updates on global market trends

- Conjuncture business challenges which are specific to target client and leverage our analytical experience

- Propose delivery alternatives which address risk and investment appetite, stand out against industry competition and increase chance of our Organization’s success in bid process.

- Sales Support - Understand total solutions, Opportunity Assessment, Analysis of RFP/RFI/RFQ Documents, Discoveries & Scoping Workshops, Interview and collect requirements directly from clients / prospects, present capabilities, lead or act as Subject Matter Expert, Create scope documents, Design global delivery models, Create Work Orders/Change Orders for existing customers, Establish business architecture

Prior work experience:

- Min 10 - 13 yrs of experience and with very sound experience in Contact Centre Solutioning with leading BPO/KPO supporting (Voice, Non voice & semi voice, EMail/Chat support) for Telecom Vertical. Should be able to understand and have strong experience in solutioning in third party outsourcing environment.

- Client Engagement with senior member of the client`s team

- Inter-personal, team management and project management skills

- Facilitation and conflict resolution skills

Rekha Rajesh
044-43443707

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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