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03/03 Sneha Pitrodia
Consultanat at Antal International

Views:3170 Applications:226 Rec. Actions:Recruiter Actions:61

AVP/Site Head - BPO (6-12 yrs)

Mumbai Job Code: 199017

Job Description:

End-to-End Operations:

- Responsible for the leading End-to-End site/center-wide operations for all programs & clients.

Stakeholder Management:

- Responsible for managing 360 degree relationships - Clients, Management, Employees, Vendors & Government agencies.

Budgets & Financials:

- Responsible for creation of budgets; compliance to budgets/LE; maintenance of site level profitability; drive revenue growth & optimize cost.

Site Environment:

- The Site Owner, responsible for ensuring a safe, positive, enjoyable experience for all employees & visitors to the site; ensure a culture that is aligned to the values, mission and vision.

Talent Management & Engagement:

Hiring, training, engaging, supporting & managing talent at various levels & functions in the site; responsible for a talent pool build-up to ensure business continuity when critical positions become vacant.

Performance Management:

- Responsible for the consistency of execution; results review (w/m/q/y); driving coordination amongst various site functions to deliver & exceed expected performance in the areas of Client, Stakeholder & Employee.

Quality Management:

- Responsible for consistency & compliance to all mandated quality guidelines, SQMS processes, and bringing about process improvements and culture change through 6 Sigma/Lean methodologies.

Contractual Obligations:

- As the site leader, the incumbent is responsible for delivery and maintenance of various contractual / SOW obligations - client, government, vendors, etc.

Business Growth:

- Be strategically aligned to corporate vision and accordingly look for growth opportunities within and outside current projects

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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