Designation: AVP - Residential Mortgage Operations  Location: Pune  Experience: 12 years+ (8 years+ in US Residential Mortgage) with good team handling exposure.  Responsibilities:  - Should have In-depth knowledge of US mortgage   - Minimum 7-8 year’s experience in to US mortgage  - Managing a team of 250+ FTE’s  - Actively manages operational plans to business requirements and advance the business interests of the organisation  - Good communication skills, experience working with US based customer is a must  - Handle escalations(internal and external), Ability and proven track record to manage large teams effectively  - Project / capacity planning, Manage the deliverables as per the project plan  - Knowledge / Workflow / Quality management (six sigma green belt will be preferable)  - Maintain MIS reports – Internal / External  - Manage Project revenues, manpower and profitability for processes and take necessary actions to meet required targets.  - Formulate action plan basis the market conditions and decide on acceptable performance targets  - Reviewing monthly performance of Team leads and the team members and appraising them  - Control attrition & absenteeism for the process to run smoothly  - Identify, Drive & Implement process improvement  - Positive attitude and ability to mentor employees across many skill sets: technical, quality assurance, customer service, etc.  Desired Skill Set:								  - Experience of handling 250+ FTEs   - Should have In-depth knowledge of US mortgage   - Experienced in handling process transition / migration  - Understands customer operations management - its rationale and requirements, and how its systematic application contributes to business success.  - Develop methods for supporting innovation and change across the organization  - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution  - Six Sigma Yellow/ Green Belt Certified/Trained

Pune

AVP - Residential US Mortgage Operations - BPO 

AVP - Residential US Mortgage Operations - BPO  ,Job Description for AVP - Residential US Mortgage Operations - BPO  in Experis Manpower Group in  Pune for (12-18) years of experience. Apply Now!

Job Description for AVP - Residential US Mortgage Operations - BPO  in Experis Manpower Group in  Pune for (12-18) years of experience. Apply Now!