AVP - Quality - Process Excellence - QDNA - Six Sigma/Lean Certified - BPO

Job description :

The person would be a change agent, responsible for building the Quality DNA of the organization through Training and certifications.

Key Responsibilities :

- Understanding the Quality Training needs of the organization

- Building relevant training material and conducting training to address those needs.

- Driving Ideation

- Driving projects across levels and verticals - quality certification

- Developing and mentoring the team of dedicated and part time trainers.

- Influence relevant stakeholders on the need for a robust quality DNA

- Build culture of continuous improvement.

Work Experience :

Plan, implement and operationalize Six Sigma / Lean / Other Quality initiatives training and certification, to build the organizational quality DNA.

- 10-15 Years of Relevant Work Experience

- Worked in service/ BPO / manufacturing set up

Knowledge/Qualifications/ Competency :

- Post Graduates in any Stream

- Excellent Communication Skills

- Six Sigma/Lean certified with appropriate and adequate knowledge of statistical tools like Minitab

- Robust Team building skills