- Excellent leadership & change management skills  - Problem Solving tools / analytical skills  - Excellent communication / interpersonal skills  - High Energy Level, Confident and Assertive  Job Description:  - Facilitate Customer Experience Management through structured Intervention.  - Institutionalize Process Excellence culture   - Enhance Process Maturity & Standardization across accounts.   - Build a team of Black Belt with appropriate domain & technology competencies.  - Create metrics, data driven & analytics culture.   - Help in building Quality brand map through advisor, analyst connect & external forum participation  - Develop best practices & benchmark for domain.   - Deploy process/ business optimization & innovation tools & application across account.  Role is for a Quality Leader is one of the top BPOs  Candidate needs to be an expert in six sigma and should have consulting or re-engineering experience mandatorily.

Chennai

Pune

AVP - Quality Leader - BPO 

AVP - Quality Leader - BPO  ,Job Description for AVP - Quality Leader - BPO  in ARC Consulting in  Chennai Pune for (10-15) years of experience. Apply Now!

Job Description for AVP - Quality Leader - BPO  in ARC Consulting in  Chennai Pune for (10-15) years of experience. Apply Now!