We are holding a leadership opportunity for Banking BPO product trainer / Process trainer.   Location: Bangalore or Pune (as per candidates preference)   Role & Responsibilities:  - Building a world class Learning and Development infrastructure and delivery capabilities  - Devising and implementing a clear learning strategy for BPS  - Develop Customer Service Capability across voice and back office business to enhance customer experience scores  - Define and implement essential training for operations staff in order to achieve operational SLA's   - Monitoring employee performance against key SLA's to ensure continuous improvement during the life cycle of the employee  - Working with the Sales team on training related proposals for new business development and to retain customers for new and repeat business  - Creating career paths for team development & retention  Skills required:   - Domain- Relevant exposure to Capital Markets / Compliance BPS Training setup   - Good communication & presentation skills   - Analytical skills   - Interpersonal Skills   - Influencing Skills   - Learning Facilitation   - Planning & Organizing   - Resource Optimization/Work Process Orientation  - Empowering/Developing Subordinates  Apply if you are interested to explore.   Linson Thomas

Bangalore

Pune

AVP - Process Trainer/Product Trainer - Banking/Capital Market - International BPO 

AVP - Process Trainer/Product Trainer - Banking/Capital Market - International BPO  ,Job Description for AVP - Process Trainer/Product Trainer - Banking/Capital Market - International BPO  in New Era India in  Bangalore Pune for (11-19) years of experience. Apply Now!

Job Description for AVP - Process Trainer/Product Trainer - Banking/Capital Market - International BPO  in New Era India in  Bangalore Pune for (11-19) years of experience. Apply Now!