AVP - Process Excellence - Product Control

About Lean and Process Excellence

The Finance Lean and Process Excellence team is a key part of the Finance strategy to drive operational excellence and continuous improvement across the Finance functions and to generate productivity and efficiency for the function.

A key objective of the team is to help Finance fundamentally rethink how we perform work in order to dramatically improve processes, reduce cost and deliver efficiencies.

The team acts as an internal finance consulting and change management team working with various global finance processes supporting Barclays businesses.

Overall purpose of role:

The AVP is expected to perform end-to-end study of the Finance Process, covering multiple processes across regions, and identify dependencies/linkages synergies/variations within clusters and locations and develop future state model in sync with the strategic vision for Finance. The role-holder is also responsible to deliver significant end-to-end improvements to key Finance processes using Process Improvement, Project Management and Lean techniques.

Key Accountabilities and Skills required:

Process Discovery and Improvement Identification- 50%

Set up project team including representation from project team, line business, technology, Finance Strategy & design and Risk & Governance.

Work with TRANSFORM project team, line Business teams and other support teams in finance to identify opportunities to improve overall process efficiency and increase standardisation.

Lead and facilitate process Re-engineering workshops and process reviews with business SMEs (local and global) and technology representatives.

Where appropriate, understand and document the underlying systems and data used by the impacted processes and identify opportunities to improve and leverage them

Identify opportunities to enhance the monitoring of processes to further aid future improvements;

On-going engagement of senior stakeholders, Business SMEs and support teams.

Perform data analysis to identify process footprints and study key performance indicators to identify improvement opportunities in the process.

Clearly define scope of the Re-engineering project post discussion with key business stakeholders and Impact assessment of inflight projects. Align project scope to the overall business vision.

Ensure co-ordination with other project teams and in flight activities to ensure correct prioritisation and efficient use of resources;

Identify key improvement opportunities in the finance process and quantify associated business benefits

Work closely with the technology/support teams to arrive Implementation cost (Cost to Achieve)

Evaluate all identified opportunities on feasibility and alignment to the overall TRANSFORM vision.

Create business cases for the shortlisted opportunities and obtain business signoffs.

Hold accountability for implementation and execution of signed off projects to BAU and follow through into post implementation measure of success where agreed.

Support the design and implementation of suitable controls based on identification and documentation of risks within the proposed process / location solution.

Document processes as per the applicable standards

Project Delivery - Project Management Framework and Quality techniques 20%

Own Business case development and measurement of benefits realisation - to ensure benefits are realised and business users maintain focused on realising the benefits from their change projects;

Adopt LEAN Six Sigma methodologies to eliminate obvious process waste and reduce process variation.

Identify and manage scope definition and control, work stream interdependencies and risk and issues affecting the successful delivery of the project/ programme

Ensure proper project and resource planning to optimise the chances of benefits being realised in a timely manner and ensure that interruptions to business practice are minimal

Implement the mechanism by which benefits can be realised and measured;

Detailed planning & status reporting to senior stakeholders, ensuring timely delivery within budget;

Manage RAIDs associated with the delivery of change;

Active participation in the working group and with stakeholders, being the point of contact between Finance and process / location implementation teams throughout the change lifecycle, ensuring dependencies are managed appropriately;

Work with Group and Business Units to understand requirements and delivery timeframes. Ensure that the level of engagement is appropriate such that their expertise/knowledge is leveraged but with minimum demand on their time.

Understand and apply the principles of Change Management to ensure projects are technically sound and that the acceptance of change is optimised.

Play a key role in hand over to BAU to ensure smooth transition to re-designed processes bearing in mind the human aspects of change management

Set up processes to monitor and manage changed processes and maintain their sustainability

Follow agreed Project Management governance like PMF and reporting principles - Lean Six Sigma, DMAIC.

Stakeholder management and leadership.

Responsible for stakeholder communication and management before and during the Workshops/Hoppers.

Build working relationships with senior management, process reengineering team and stakeholders and secure their support to achieve desired goals

Lead and facilitate meetings and workshops, engage stakeholders, SMEs and attendees at all levels

Responsible for the collation of weekly project progress reports for regular meetings with the Project Lead - Process Reengineering, Sponsor and stakeholders as required.

Responsible for the on-time collection and analysis of all metrics related to PR under their control and the production of agreed format reports for the monthly business reviews.

Team Working - 10%

Provide subject matter expertise on key aspects of managing projects such as processes, people, systems, risk and controls, MI, customer experience, costs etc.

Potential matrix management of assigned resources for specific tasks

Pursue own and teams' development to increase process improvement skills and personal effectiveness, acknowledging strengths and areas for improvement

Share best practice both within and between team members across the business

Actively coach, mentor, support and develop peers less experienced colleague.

Mentor team of analysts in project implementation and ensure that project methodology is followed.

Competency

Required Proficiency-

Business Process Management

Advanced

Develop customer (internal/ external) orientation

Intermediate

Relationship Management

Intermediate

Financial Services Knowledge

Beginner

Barclays Knowledge

Intermediate

Flexibility & Adaptability

Intermediate

Innovative Approach

Intermediate

Teamwork

Advanced

Result Orientation

Advanced

Problem Solving

Advanced

Decision Making

Intermediate

Verbal Communication

Advanced

Written Communication

Advanced

Accounting Concepts & Principles

Beginner

Project Management

Advanced

Quality Orientation

Intermediate

Risk Detection & Monitoring

Advanced

Please refer to the appendix for detailed proficiency descriptions.

Please click on the below link to view the complete list of competencies and proficiency scale definitions.

Strong analytical skills and problem solving approach

Ability to identify and deliver new ideas to address key business issues. Keen desire to proactively keep their specialist skills and knowledge at leading edge standard

Self-motivated. Ability to define, structure and prioritise work for self and also has the flexibility and capability to change priorities when circumstances dictate

Numerate and financially literate. Ability to extrapolate credible intuitive insights from incomplete or inconsistent data

Communication and persuasion skills with the ability to think quickly and package ideas and results in a logical, understandable and compelling way to both technical and non-technical audiences

Excellent proven facilitation skills

Experience in stakeholder management at a senior level

Proven track record of delivering large scale process re-engineering or change management projects. International project/ programme management experience is an advantage

Ability to work in a multicultural and international work environment with and in cross-functional and virtual teams across countries and business units

Good people and team leadership skills and a consultative style which recognises the importance of effective stakeholder management and cultural awareness at all levels

Able to understand the dynamics of complex organisations and be able to manage projects within local constraints

Successful involvement in business and cultural change and the delivery of associated benefits. Experience of working successfully in different cultures in a sensitive manner in order to create strong relationships across all levels

Should have the potential for further development personally and professionally with the ability to take on other roles within the Group

Working knowledge of LEAN Six Sigma techniques.

Decision making and problem solving.

Strong analytical skills and problem solving approach

Ability to identify and deliver new ideas to address key business issues. Keen desire to proactively develop and enhance specialist skills and knowledge

Self-motivated. Ability to define, structure and prioritise work for self, and also has the flexibility and capability to change priorities when circumstances require

Numerate and financially literate. Ability to extrapolate credible intuitive insights from incomplete or inconsistent data

Communication and persuasion skills with the ability to think quickly and package ideas and results in a logical, understandable and compelling way to both technical and non-technical audiences

Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Your Skills and Qualifications will include

Project management skills

Business analysis techniques;

Broad understanding of Retail Banking, Corporate Banking, Investment Banking and Wealth Management.

Awareness of key drivers of service excellence and operational efficiency

Understanding and experience of managing operational risks and controls

Understanding of and exposure to project management disciplines and techniques

Skilled in implementation of process improvement techniques like LEAN, Six Sigma DMAIC, PMP etc.

Skilled in the use of data analysis and presentation software tools; able to extract and understand the underlying picture from a wealth of complex data

Proficiency in advanced MS Excel including macros is preferred

Knowledge and Experience of Business Process Management

Full project lifecycle processes;

Expert user of Microsoft Project, Excel, PowerPoint, Word, MS Project and Visio;

Ability to work in a virtual team;

Pragmatic rather than idealistic outlook;

Ability to work without supervision for long periods of time;

Fluent in English (spoken and written).

Preferred

Data analysis techniques;

Knowledge and understanding of risks, controls, risk management tools and methodologies.

Preferred

Project methodology qualification (such as Prince 2 or Project Management Institute).

MBA from a top tier institution

Essential

Graduate in any discipline (preferably in finance or engineering)

Experience ranging from 8-12 years with operations strategy/ line management roles in financial institutions, consulting or technology companies or programme/ change management roles in other industries

Experience in implementing Business Process Management and associated tools;

Experience of working to tight deadlines in a fast-moving environment;

Experience in working with complex, interdependent process frameworks;

Experience in analysis of risks within processes and design of mitigating controls.

Preferred

Experience of finance systems and processes in Barclays;

Experience of End to End System/process change.

Flexibility over Travel