Specific competences ( Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Strong People Management skills

- Customer Centricity

Specific competences (Desirable)

- Judgement

- Personal effectiveness

Key Roles and Responsibilities Knowledge, Experience, Education External & internal contacts

- Able to analyse and input into the design of business processes.

- Knowledge across the end to end PTP processes

- Experience of joining the dots with other related processes and think from setting the big shop

- Ability to have thought process of future state of PTP

- Quality mind set of thinking from Transformation perspective

- Ideally experience of FMCG companies

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Essential

- Prior Operations experience in the BPO Industry

- Experience in leading large teams

- Experience of SAP

- Prior experience of managing large shops and driving transformation for P2P

Desirable

- Involvement in Six Sigma initiatives and projects

- Transitions experience

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.