AVP - Operations - BPO

One of our leading client in Hyderabad is looking for AVP role with strong work experience in BPO Operations.

Job Details :

Designation : AVP - BPO Operations

Experience : 10 - 14 yrs.

Skillset : Strong in People management role and any Voice and non voice operations

Location : Hyderabad

Job Description:

- Expert level in org. wide-initiatives that deliver direct business impact.

- Strategizing and program managing

- Management skills are required for this position.

- Quality initiative skill - Six Sigma defect reduction techniques, BCP - Business continuity expertise skills.

- Extensive relevant operations (preferably including fraud) industry Experience

- Proven experience across the domain of Risk Management & Fraud Clear understanding of phishing, malware, active content, social engineering, mule networks, fraud detection, fraud workflow tools, etc. Proven track record driving change and innovation

- Proven ability to understand and manage complex systems

- Strong ability to source and analyze data to drive business strategies and decisions

- Coaching and leadership skills that bring out the best of the team

Manage a team of front line managers and overseeing a team size of 75 to 150 employees