Job Description: Director/AVP - Quality - Healthcare

Location: Pune

Certified Master Black Belt

Healthcare Domain - Our deep domain expertise, global delivery network and strong focus on operational excellence allow healthcare companies to focus on their core business while the company optimally delivers their business processes. As a preferred healthcare BPO provider, - the organization- combines industry best practices and proprietary tools and methodologies to improve patient satisfaction, reduce operational costs while streamlining processes through continuous improvements and technology optimization.

Our service offerings include, Payers and Third Party Administrators, DME Manufacturers, Enterprise Shared Services

Key Accountabilities:

- Drive Business Process Excellence and Transformation Projects for Healthcare Business

- Create and implement BPET strategies specific to the Healthcare domain.

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence

- Facilitate process transitions and SLA adherence for the processes in the vertical

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical

- Facilitate setting up of required infrastructure for implementing the Quality Management System

Job Responsibilities:

- Drive Six-Sigma and Lean projects

- Drive Quality Management System within the vertical

- Drive Quality Net Savings in the vertical

- Drive VOC actionable across the team and maintain / improve scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to quality standards

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)

- Follow appraisal and feedback mechanism

- Initiate best practice sharing across the team and vertical

- Drive people development by aligning to the quality DNA program

- Drive culture of data-based decision making

Personal Attributes:

- High Initiative and Enthusiasm to drive improvements and quality culture

- Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time

- Prioritizing and Organizing Skills

- Attention to details

- Ability to accelerate change

- Ability to work with a team

- Analytical and problem solving skills

- Leadership Skills to lead a team

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills

Angeline
HR Consultant
09822524763
GPS

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