Manager Talent Acquisition at SBI Card & Payment Services
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AVP - Loyalty & Rewards - Credit Cards (4-10 yrs)
Job Description:
To manage the loyalty / rewards program for Cards by managing various components of Rewards Management viz
Rewards Catalogue
Rewards Agencies
Rewards P&L (program cost, actuarial cost etc)
Earn & Burn at point of sale
- Manage the loyalty Program for Credit Cards
- Loyalty would include catalogue, earn and burn at Point of sales
- Create and sustain strategic and tactical partnerships with various earn and burn merchant partners at a regional & national level
- Build engagement by increasing redemption rates without corresponding increase in costs
- Managing the rewards catalogue partners to provide best in class rewards value & experience to I Credit card holders
- Rewards program management: Ensuring products, vouchers & air miles are delivered at the best value and as per agreed timelines.
- Managing the mix of cash points and reward points.
- Work with other departments like finance, controllership and customer services to ensure smooth running of loyalty program.
- Create an earn and burn platform for Credit Cards
- Liaison with all internal stakeholders to drive deliverables
Other:
- Prior work experience in loyalty program management in credit cards / retail sector for atleast 2 -3 years is a must for this role.
- Excellent Analytical Skills
- Knowledge of Loyalty / Rewards Management
- Excellent Communication Skills
- Excellent execution skills
- Ability to build cross functional relationships to create synergies
- Good knowledge on Consumer and Competition behavior
- Prior work experience in loyalty program management in credit cards / retail sector for atleast 2 -3 years is a must for this role.
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