Designation: AVP

Span of control: Process centric

Reports to: VP

Responsibility level: AVP

Positions reporting into this role: Manager, Sr. Manager

Primary Responsibility:

- Manage process performance for agreed targets

- Client satisfaction and business impact delivered to clients

- Employee engagement

- Ensure all migrations are managed seamlessly

- Revenue and profitability

Performance Parameters - (Measurable)

- Revenue and AGM (40%)

- Client Satisfaction (20%)

- Employee engagement and attrition (20%)

- Others - named strategic priority (20%)

Role/ Responsibilities:

- Significant experience in managing analytics delivery in P&C Insurance domain; Understands Insurance Business / Markets very well

- Lead large analytics delivery for clients

- Engage with middle / senior level clients (VPs) effectively in a dialogue

- Play a critical role in a meaningful firm development activity; Should be conceptualizing ways of improving the processes in the activity

- Thought leader on industry vertical / solutions

- Should be able to effectively present / sell our capabilities to our existing or prospective clients

- Craft out solution effectively for the client and create business proposals independently

- Strong people management skills in large organization and an offshore environment

- Contribute effectively to building group strategy and delivery strategy

- Contribute in conceptualizing solutions for resolving operating level issues of the firm

- Ensure adherence to policies, procedures, standards and compliance

- Capacity planning and staffing plans for the process based on medium term business forecast.

- Negotiating and finalizing SLA’s with the Client.

- Ensure compliance with internal policies and procedures, external regulations and information security standards

Competencies & Skills:

Values & Behavior:

- Masters (MBA or Masters in Economics, Statistics, Operations Research or similar streams from top-tier academic institution with 8 -10 years of work experience

- Preferably with P&C Insurance experience

- Prior experience of leading analytics teams and knowledge workers

- Can independently manages activities like recruiting, training, mentoring, business development activities etc. within the large engagement as well as contributes in these areas at firm level.

- Exhibit an outstanding ability to communicate and present to senior level clients

- Knowledgeable in current and possible future practices, trends, technology and information affecting organization and business at large

- Insight on industry vertical / solutions and knows competition

- Proactively takes lead in building and leveraging relationships internally and externally/ client

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.