AVP - Human Resources - BPO

Role : AVP - HR

Location: Gurgaon

KRA's

Manpower Planning:

- Employee headcount forecasting in line with Business Growth Plan, Attrition run rate and bench strength

- Organization structuring - managing manpower ratios, and defining career paths

- Facilitate multiskilling, Job rotation and leadership development

Performance Management and Career Planning:

- Drive organizational and individual level G&O setting in line with the overall business strategy

- Lead Performance management programs and initiatives

- Manage Talent potential and criticality reviews and develop skill repositories

- Establish Reward and Recognition guidelines and tools. Ensure optimal utilization linked to Performance enhancement

- Design and deploy Incentive structures, Performance and retention linked outcomes, and career progression based on performance and potential assessment

Compensation and Benefits Program:

- Lead Position based compensation and benefits benchmarking exercises in coordination /consultation with compensation lead

- Facilitate establishing compensation budgets and “pay for merit” tools in consultation with compensation lead

- Revisit and develop Compensation structures in line with stratified positions and roles for the specific businesses

- Work out Performance linked bonus pay-outs in line with Organizational philosophy

- Determine and manage level wise compensation deltas on a periodic basis

Audit and Compliances:

- Support HR information security audit and compliance aligned to ISO27001

- Facilitate and ensure compliance to various labour laws and their inspection by external authorities

- Facilitate BCP and DR practices from an HR standpoint

Employee Relations:

- Develop, implement and manage People Policies and guidelines as per the requirements

- Help set up and monitor listening posts

- Effective Grievance handling

- Employee satisfaction surveys and action planning

- Facilitate employee self-service tools

- Lead employee retention initiatives – Attrition management

- Drive HR initiatives for collective fun programs, social responsibility, event celebrations etc.

HR Review and Reporting:

- Business level periodic reporting of various HR metrics including headcount, attrition analysis, compensation variances.

- Reporting of key HR metrics at the Org/Board level(as needed)

- Participate in HR reviews by the business

- Review, benchmark and implement best practices from the industry

HR Integration:

- Lead integration of Key HR areas with the HR set up of acquired entities as directed by Head-HR

- Manage and suggest HR initiatives at business/ corporate level seamlessly across national and international entities

HR Branding:

- Represent HR for the organisation in industry forums

- Participate in external programs that promote, and recognize HR practices of the organisation.