Overall purpose of role

- Owning the People plan for the concerned Business units that includes design ( where applicable) and implementation of end to end HR processes (PD, Talent, compensation reviews, global mobility, Retention, colleague engagement initiatives) in collaboration with the respective Centre of Excellence teams

Key Accountabilities

- Ownership of the PD process for respective business unit including direct involvement in timely resolution for escalation related to PD discussions

- Talent Review process

- Ownership of the DC&G policy. Ensure all cases are investigated and reported per policy guidelines

- Responsible for development and implementation of detailed group specific induction process, guidelines for new employees joining the business unit with individual involvement for induction of employees at Senior Management Levels

- To act as an interface between the Corporate HR teams, Top Management & Operations Teams to ensure effective communication and implementation of processes, policies and initiatives.

- Handle all queries, grievances and escalations from employees on the floor and ensure the same are resolved within committed timelines. Identify opportunities for process improvements based on historic trends

- Ownership of internal communication for respective business unit across stakeholder groups

- Ensure no non-compliances for respective business unit related to periodic audits for BIA, ISO and SOX compliance.

- Ownership for accuracy and timeliness of daily, weekly and monthly MIS for respective stakeholders

- Responsible for publishing Your view results to relevant stakeholders. Ownership for action planning and implementation of appropriate interventions..

- Ownership of employee attrition reporting and retention initiatives for respective business units

- Conceptualization, development and execution of special projects for respective business unit or across BSS.

- Ownership of the IJP process including timelines and selection process within business

Stakeholder Management and Leadership

Internal - Business (D, VP, AVP and Analysts), COE leads ( India, Functional), Functional HRBP leads

Decision-making and Problem Solving

- A creative and conceptual thinker who can consider the wider picture when making decision. Take ownership of issues and provide clear analysis in a timely manor.

Person Specification

Technical Skills/Competencies

- Familiar with Operating Systems (Windows 98/2000/XP). Knowledge of MS Office. Proficient in using email; Exposure to technology-database management, networks and links. Good communication skills(both verbal & written)

Knowledge & Expertise

- Problem Solving/Decision Making - A creative and conceptual thinker who can consider the wider picture when making decision. Take ownership of issues and provide clear analysis in a timely manor.

- Communication & Influence - Effectively and concisely communicate key issues and ideas both written and verbal with minimal supervision. Interact with upper management effectively. Negotiate successfully with other areas of the business to ensure a win/win situation.

- Service Excellence - Able to deliver excellent service to our customers ensuring that all information is delivered in a timely and accurate manner.

- Planning and Organisation - Schedule and manage workload to optimal capacity particularly during start of month.

- Relationship/Partnership Approach - Build relationships to create a flexible organization through sharing best/practices and information; act without political boundaries.

- Taking Ownership - self-starter who naturally assumes ownership of initiatives and development

- Enthusiastic team player

- Capable of working on own projects and taking responsibility for work load

- Ability to work in a complex challenging and sensitive environment

- Aptitude for numbers

- HR Domain knowledge

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