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AVP/Head - Transaction Monitoring Unit - Bank (5-15 yrs)
AVP- Head- Transaction Monitoring Unit with Leading Bank
Job Description :
- To manage department planning, operation of the unit.
- Problem-solving of a team analyst to meet with the required service level components & standards by Call monitoring, coaching and feedback
- Responsibility for delivery of superior customer experience
- Automation of various manual processes/ excel trackers for FCU.
- Recommendations for modification of existing fraud alerts and process development based on customer complaints, fraud trends, dispute trends, feedback and analysis of the same.
- Focal point of dissemination of information from management to team and vice-versa
- Responsible for overall performance of the team.
For further assistance call 9039204777
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