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HR Consultant at Global Professional Services
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AVP - F&A Operations - P2P/R2R/O2C - BPM (9-13 yrs)
Currently part of F&A Operations team of Third party BPM organization
Sr. Group Manager - Operations (F&A)
Parameters check:
- F&A Operations Experience across towers of P2P, R2R & O2C.
- Minimum span of control of 100
- P&L Management
- Third party exposure.
Job Description
- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.
- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
- Manage conference calls/other communication with the client and build a rapport with key client contacts.
- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
- P and L accountability.
- Farming, supporting new business initiatives.
- Internal co-ordination with Projects and EU's to meet SLA standards.
- Transitioning support.
- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
Qualifications/ Academics expected
- Total 10-12 years- experience in ITeS industry.
- MBA Finance from Premier Institutes. CA/ICWAI
- Preferred: Experience within the F&A domain.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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