AVP - Customer Success - eCommerce - Startup - IIT/IIM

Eligible Criteria:

Only IIT passouts(2008-20012) and/or IIM passouts(2012-2014) only should apply.

Job Description of AVP Customer Success:

Key Responsibilities:

- To hire, build, train and manage a team of customer success managers

- To allocate or distribute company accounts amongst customer success managers

- To act as a customer success manager for key accounts at least in the early stages

- To build relationship with stakeholders for key accounts

- To design and improve the processes for the customer success managers to follow

- To design a framework to get information from the ground and use this key info to improve processes

- To play the role of the Lead Customer Acquisition for an initial period till the business required a dedicated person

- To build and hire a small team of customer acquisition managers, if required

- To identify key potential customers and relevant decision makers

Attributes Of The Right Candidate:

- Good communication skills (English speaking/writing/articulation)

- Strong people management and team building skills

- Strong analytical skills

- Strong client relationship building skills

- Strong work ethics

- Street smartness

- Strong people management and team building skills

- Minimum Experience- 4 years in B2B sales (SAAS).

- Tier 1 college pass out should apply.