Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
02/07 Ankit Mehta
Director at Thema Corporate Services LLP

Views:3523 Applications:117 Rec. Actions:Recruiter Actions:45

AVP - Customer Experience - IIT/IIM/NIT/ISB - Food Tech/eCommerce (3-8 yrs)

Bangalore Job Code: 233305

Job Description:

Role :

- Our company is a Food-tech Company. Our mission is to provide the best online food delivery experience.

- F&B is an industry where interaction with customers is very frequent and direct.

- We believe that this industry will be defined by the Customer Experience (CX).

- We want to set the benchmark for customer experience so high that people talk about us every time they think of customer experience.

Responsibilities :

- We are looking for a Rock Star candidate who can rise up to the challenge & lead the organization to build an industry defining Customer Experience.

- As Head of CX, you will be ensuring that customers get the best in class experience in every interaction be it the platforms/products, be it the delivery process & experience, be it the packaging or the categories of food.

- You will be defining what & how things have to be done at every customer touch point.

Your primary responsibilities will include :

- Building & Leading CX Team to give Best in Industry Customer Experience across platforms (Voice, Email, Chat & Social Media)

- Develop overall vision & strategy for CX.

- Coming up with innovative solutions & approaches for problems related to customer touchpoints.

- Building System & Processes with other departments - Logistics, Food & Kitchen, Marketing and Technology to give a seamless experience to customers.

- Be a part of all strategic decisions to ensure that the customers get best food, best product (app & website) and best overall experience in the industry.

- Key stakeholder in all operations processes & overall system design.

Requirement :

- The ideal candidate shall have the following skills & abilities -

- Strong Analytical Skills. Logical & Data Driven.

- Proven Ability in Setting up Processes & Building Teams.

- Extremely Good at Problem Solving. Ability to breakdown problems & issues and arriving at solutions using first principles.

- Excellent Leadership & Communication Skills.

- Keen interest in technology, using latest products & tools to solve problems & increase efficiency.

Qualifications :

- Tier I College Alumnus (IIT/IIM/NIT/DU/ISB etc)

- 3-8 Years of Work Experience (Any Experience in Operations & E-Commerce is an added advantage)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.