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06/04 R Singh
Asst. Manager at VBeyond Corporation

Views:15108 Applications:344 Rec. Actions:Recruiter Actions:122

VP - Collections - BPO (14-18 yrs)

Delhi/NCR Job Code: 323002

VP-Collections Position:

NOTE: Candidates with max. experience in B2B Debt Collections in Banking/Pvt. Label Credit Cards industry/domain, should only respond to this post. PLZ READ THE JD CAREFULLY,BEFORE APPLYING ON THIS POST.

Summary of Role / Profile :

Focus of the Function :

- Running operations for about 600 people. Strong operational and service delivery focus. People Management is extremely important.

Why does this job exist :

- Managing new/existing relationship with key client(s)

How does the role add value :

- This role ensures Organization's steady revenue stream growth from existing accounts and also ensure op and people stability

How is this role unique from others :

- Challenging business environment, need lots of focus on core Service Delivery and People Management. Also managing client's expectation extremely important.

Who are the key relationships for this role :

- The key relationships to be maintained in this role are with the Client Owner level, Organization Operating Leaders for the accounts and the Global leadership team consisting of the GRM functional team

What are the minimum prior qualifications to be an applicant for this role :

- Should have managed large sized Voice operations (Team of at least 500+) cutting across multiple lines of business (Debt Collections, Customer Services etc)

- Proven record of handling clients independently and having transitioned knowledge from onshore locations

- Proven record of orientation to continuous process improvements and championing improvement projects

- Proven record of financial acumen (ability to understand complex contracts, financial budgets and ability to link initiatives to financial outcomes and drive right operational initiatives to accomplish the desired financial outcomes

- Proven record of handling people across levels

What are the key initiatives & challenges facing this role in the next six months to three years :

- Develop relationships with the client, build a strong understanding of the client's strategy and issues faced by them, have them see Organization as a thought leader in their industry, defend and maintain existing book of business, and drive revenue growth

Specific Competencies (Essential) :

- Commercial Savviness - understand P&L, cost levers, etc

- Understanding of how a bank works - atleast working knowledge of different lines of business

- Ability to prioritize and manage effectively across many competing and concurrent tasks

- Ability to manage multiple geographies and understand / appreciate the cultural nuances

- Ability to manage through indirect authority and matrixed organization structures.

- Strong negotiation, facilitation and influencing and consensus building skills

- Work effectively in virtual and geographically and culturally diverse teams

- Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within ORGANIZATION and Client organization

- Ability to work with all levels of the organization Specific competences (Desirable)

- Debt Collections in the Financial Services or Banking area (B2B, B2C)

Key Roles and Responsibilities : Knowledge, Experience, Education External & internal contacts :

- This will be a SDL position in Debt Collections business

- The team size will be between 500-600 FTEs .Combination of associates, managers and AVPs

- The Individual should have exposure/experience to systematically evaluate business opportunities, the entrepreneurial mindset to build on existing capabilities, and, should be able to take appropriate risks to pursue new ventures / alliances / acquisitions

- Collaborate in the prospect process including, but not limited to, due diligence, client solution design and P&L modeling

- Participate in the external marketing of the company through development of marketing collateral and participation in industry meetings and conferences

- Must have the ability to collaborate and work globally with other Organization business leaders and functional leaders to create & commercialize existing and new product offerings

- Manage the delivery of outsourced services across globally spread out delivery network to ensure customer satisfaction and increased revenue through client up-sell

- Manage project to achieve/exceed proposal P&L expectations

- Leverage lean six sigma framework to drive continuous performance improvement.

- Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

- Proactively understand Clients business need and propose appropriate solutions

- Manage engagement staffing levels to deliver against client revenue

- Bachelor's degree or relevant experience required. MBA would be preferred

- Should have managed team in Voice/ Banking processes for at least 12 years

- Proven record of handling clients independently and having transitioned knowledge from onshore locations

- Proven record of orientation to continuous process improvements and championing improvement projects

- Proven record of financial acumen (ability to understand complex contracts, financial budgets and ability to link initiatives to financial outcomes and drive right operational initiatives to accomplish the desired financial outcomes

- Experience in an outsourcing or shared services environment

- Solid client, people management skills, including 10+ years in operational management in Collections Management

- Understanding of sales and deal cycles from start to finish, commercials (Cost Structures, Deal Structures, Models), relationships and manage on-site prospect site visits

- Proficiency in desktop enterprise systems (e.g. Microsoft Excel, Microsoft Word and Microsoft PowerPoint)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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