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Managing Director at Search Light Consulting
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AVP - Blackbelt - Customer Care Process - BPO (5-10 yrs)
AVP Blackbelt - Customercare Process for an MNC BPO in Hyderabad.
Responsibilities:
- Conducting Green Belt and Lean training programs within Finance
- Leading Black Belt (BB) projects and mentoring Green Belt (GB) to address key cross functional issues ranging from financial operations, fulfillment operations, and vendor management
- Facilitate the Leadership Steering Committee to tollgate GB/BB projects and Kaizens to ensure consistency in methods and quality project deliverables
- Manage the documentation and status of all GB/BB/Lean projects
- Driving consistency of process, training, and reporting across functional teams
- Provide periodic project updates, including major successes/challenges, to MBB and senior management
- Managing and constantly improving the idea management (ideation to implementation) process
- Conduct VSMs and FMEAs to identify improvement opportunities as and when needed.
Skills / Education / Experience :
- BE / MBA from a top School having 5 - 10 years of work experience in driving Six Sigma initiatives in an MNC BPO in a Customercare Process in an MNC BPO.
- Black Belt certification and a proven track record of successfully leading GB/BB projects and training programs.
- Strong change management and influence skills and the ability to negotiate and communicate across all levels of the organization.
- Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change.
- Excellent presentation skills, dynamic approach with the ability to translate theory into practical application.
- Demonstrated skills leading and influencing global business partners.
- Ability to travel globally to perform various functions of the role. Should be willing to work in US shifts from 4:00PM to 1:00AM.
Interested candidates can mail their profiles or call @ 040-40101210/11.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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