Job Description :   - Reporting to Business Head, you will be responsible for delivering high standards of service to customers by making the most effective and efficient use of contact-center staff and technology resources.   - To use a range of measurements to monitor, analyze and plan improvements to contact-center performance.   - To ensuring all relevant communications, records and data are updated and recorded.   - Optimization of resource and utilize them effectively.   - To advise clients on products and services available.   - Liaising with managers, team leaders, operatives and third parties to gather information and resolve issues.   - Maintaining up-to-date knowledge of industry developments and involvement in networks.   - Monitoring calls to improve quality, minimize errors and track operative performance.   - Reviewing the performance of staff, identifying training needs and planning training sessions.   - Recording statistics, user rates and the performance levels of the centre and preparing reports.   - Handling the most complex customer complaints or enquiries.   - Organizing staffing, including shift patterns and the number of staff required to meet demand;   - Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;   - Forecasting and analyzing data against budget figures on a weekly and/or monthly basis   - Keeping the strong bonding with the dealerships for timely feedback on Autoportal introduced customers   - Coordinate with the internal management and dealership to maximize the sales for different brands in different territories.   - Work closely with corporate, marketing and sales management to optimize the effectiveness of the firms technology investments.   Company Profile :   Creative Web Media Pvt Ltd   At Autoportal, our mission is to attract the Car Shoppers, offering credible and easy-to-understand information through videos, buying guide, consumer recommendations & research tools to help buyers formulate opinions on What to buy- Where to buy- And How much to pay-   About the parent company :   The Company is based in Kiev, Ukraine and has major Russian language websites under its umbrella. Their projects include: Megogo.net (video on demand with more than 2 million visitors daily), Autoportal.ua (automotive website,100,000 visitors daily), Technoportal.ua (price comparison), Autoua.net (automotive, 100,000 visitors/daily), Dynamo.kiev.ua (sports, more than 200,000 visitors/daily), Gagadget.com (IT), Okino.ua (movies portal), Mama.ua ( for mothers & kids), Udoktora.net (health), Nashasvadba.ua (wedding portal), Woman.ua (woman portal), LuxLux.net (luxury portal) and many more.   www.autoportal.com, www.bikeportal.in, www.contentmart.com

Delhi NCR

Autoportal - AVP - Contact Centre Operations 

Autoportal - AVP - Contact Centre Operations  ,Job Description for Autoportal - AVP - Contact Centre Operations  in Creative Webmedia Pvt. Ltd. in  Delhi NCR for (6-8) years of experience. Apply Now!

Job Description for Autoportal - AVP - Contact Centre Operations  in Creative Webmedia Pvt. Ltd. in  Delhi NCR for (6-8) years of experience. Apply Now!