Associate/VP - Business Partner Solutions - BFSI

BUSINESS UNIT & ROLE OVERVIEW :

The Business Partner Solutions team is part of a newly created group called HCM Solutions which is responsible for evolving HCM’s operational strategy, expanding and optimizing our reporting capabilities and further streamlining and re-engineering processes across the division.

In this role, you will be responsible for managing the Business Partner Solutions team in Bangalore.

ROLE & RESPONSIBILITIES :

- Manage the day-to-day operations of the team, handle escalations and partner with functional teams cross-divisionally

- Train, develop and mentor team members

- Focus on managing relationships of both clients and key stakeholders across multiple regions

- Provide standard and ad hoc productivity metrics to divisional and regional management

- Have a deep understanding of the global team’s core responsibilities as well as the local team’s core areas of focus

- Proactively identify ways to improve processes, create greater efficiency and share best practices

- Liaise with the global BPS team to expedite problem resolution for more complex issues

PREFERRED COMPETENCIES :

- Minimum of 7 years of work experience in an operational role

- Ability to work in a dynamic fast paced environment and experience working with other regions

- Highly motivated self-starter who can work as part of a team

- Demonstrated experience leading a team and managing people at various levels of experience

- Strong client relationship management skills and the ability to manage several relationships at once

- Strong analytical and communications skills and highly organized and methodical

- Strong attention to detail and focus on process improvement

- Strong project management skills required

- Work flexible hours when needed.