Recruitment Manager at Firstcall HResource Pvt Ltd
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Associate Vice President - Transaction Quality - BPO/KPO (12-20 yrs)
We have an urgent opening with one of the largest BPO/KPO
Location : Pune
Level : AVP Quality
Areas of Responsibilities :
Quality Planning : Plan and implement Lean certification and related activities to ensure consistent deployment in all areas.
Process Management :
- Identify and close gaps in Lean Implementation.
- Provide implementation support for Lean Deployment and act as a point of escalation for issue resolution
Transformation Implementation : Identify high impact projects and work on transformation using Lean approach along with process owners to make improvements in the process and service delivery.
Change Management : Plan and train resources to support transformation / improvement programs, interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives
Benchmarking : Create platform for sharing Lean best practices and implement industry Lean best practices from standards and models in the engagement at vertical level.
- Talent Management
- Client Management
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