Associate Vice President - Transaction Quality - BPO/KPO

We have an urgent opening with one of the largest BPO/KPO

Location : Pune

Level : AVP Quality

Areas of Responsibilities :

Quality Planning : Plan and implement Lean certification and related activities to ensure consistent deployment in all areas.

Process Management :

- Identify and close gaps in Lean Implementation.

- Provide implementation support for Lean Deployment and act as a point of escalation for issue resolution

Transformation Implementation : Identify high impact projects and work on transformation using Lean approach along with process owners to make improvements in the process and service delivery.

Change Management : Plan and train resources to support transformation / improvement programs, interact with senior management of the Business unit to ensure trained resources are effectively deployed on new initiatives

Benchmarking : Create platform for sharing Lean best practices and implement industry Lean best practices from standards and models in the engagement at vertical level.

- Talent Management

- Client Management