Reporting to Chief Operating Officer

Job Role:

1.Meet revenue targets and take full responsibility for P&L for the account.

2.Create, review and enhance hiring strategy and model.

3.Managing multiple teams onsite and offshore and ensure all recruitment SLA's for the client are met.

4.Customer Relationship Management

5.Basic understanding of System capabilities and application platform, operations, and delivery

6.Intermediate knowledge of Client administrative environment and Processing flows, procedures.

7.Manages the entire team which includes the operational delivery centre and the regional locations for recruitments.

8.Internal synergy within Accounts Receivable team and other departments and stakeholders to capitalize on the potential business opportunity with Clients and key partners.

9.Providing knowledge and ideas to client Key SPOCs through regions / locations.

10.Plan, Indentify and Implement the process briefing sessions and relevant training programs for staff coaching and development, and their performance management.

11.Continuously Interlocking among regions (client stake holders, regional managers) and operation's stakeholders to seek process improvement

12.Excellent problem solving abilities

13.Proven background of managing extensive and complex customer engagements

14.Understanding of ATS

15.Experience of mapping and re engineering recruitment processes

CTQ:

1.Minimum 12 years- experience in Human Resources domain of which 8 years should be in leading recruitment projects.

2.Experience in Service Delivery in the I.T / I.T Infrastructure domain is a must with ability and experience of handling million dollar revenue projects a year.

3.Exposure of handling P&L accounts. Should understand revenue/productivity numbers

4.Able to think creatively, result oriented and drives consistent vertical performance.

5.Strong marketing and business acumen and good project management skills to grow recruitment business for various industries.

6.Ability to work under pressure and meet SLAs / deadlines.

7.Possesses strong interpersonal, communication and Team Management skills

Strong Operations and Project Management Skills.

8.Preferably Masters in Human Resources.

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