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12/08 Suresh Nair
Chief Consultant at Hiring Shop

Views:59816 Applications:672 Rec. Actions:Recruiter Actions:650

Associate Vice President - Relationship Manager - NR Clients - BFSI (10-17 yrs)

Delhi/NCR/Mumbai/Bangalore/Kolkata/Chennai/Pune Job Code: 482094

- To deliver exceptional sales performance by identifying, acquiring and servicing NR customers with book size of 120cr.+ for their wealth management needs.

- To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management

- Accountable for achieving monthly & annual sales targets from NR clients.

- Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products.

- Aim to balance NTB (New to Bank NR customers) with increased penetration of existing NR customers to deepen the wallet share.

- Drive and deliver a radical improvement in customer service in the NR markets market through dynamic service leadership and the implementation of customer service strategy.

- Ensure highest levels of customer satisfaction.

- Interact with new customers to detail & explain all features & functions of products & assist in onboarding of NR customers.

- Ensure service levels are constantly improving.

- Manage customers issues on service or FX/investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.

- Ensure complete knowledge on all products (SA, TD, Investments, FX and insurance) & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades.

- Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.

- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries.

- Work hand in hand with fellow CBG RMs and Service Manager to ensure that all objectives of the team are met and there is team harmony and unity.

- Ensure compliance with operations risk and rigour requirements e.g. KYC and anti-money laundering measures.

- Establish the Bank as a wealth management provider in all NR markets. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks.

- Facilitate the distribution of third party investment products to customers, after taking into consideration the risk profile and investment objectives of the said customer.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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