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31/07 Gopal Kondath
Director at GK HR Consulting India Pvt. Ltd.

Views:3962 Applications:380 Rec. Actions:Recruiter Actions:6

Associate Vice President - Customer Experience - eCommerce (10-15 yrs)

Bangalore Job Code: 157223

Key Skills: Process Improvement in the area of Online, logistics, call centre. Excellent experience in Analytics.

Our Client: A Fastest growing ecommerce company & India's largest e-commerce store for fashion and lifestyle products.

Providing an awesome experience to our customers is a strategic priority for our client. Our client, have adopted a holistic approach towards experience of our customers, bringing in a strong proactive element to our customer's experience.

The role of AVP-Customer Experience is a critical role responsible for the team focussed on preventing bad experiences and driving cross-functional projects to deliver Customer WOW.

Responsibilities

- Guardian of Customer experience for our client - responsible for continuous improvement of customer experience at all customer touch points.

- Responsible for Strategy and Execution of all customer experience improvement projects - driving continuous improvement. Establishes relationships with the different teams within our client to make projects successful.

- Responsible for a scientific approach towards Customer Experience - Establish a framework for measuring customer experience, Building and running mechanisms to kill Outliers (Prevention is Better than Cure), Building a framework to learn from Outliers to drive Continuous Improvement.

- Evangelize Customer experience amongst our client at large, through leading innovative programs.

- Responsible for infusing Customer Centricity to the organisation at large from customer facing teams to inward facing teams.

- Develops a very good understanding of the customer pain points, and delight points.

If you are interested in the above role, do apply with your updated resume.

Gopal Kondath

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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