EU, UK or Ireland citizenship mandatory  NOTE: Please indicate your citizenship in covering letter. Due to high number of responses to such applications, we hope you will understand that we may not be able to consider you for this position if your citizenship is not clearly indicated in covering note. Thank you..  Associate Training Manager - Armagh / Belfast  Experience : 3 - 8 years  Salary : 25 K GBP  Location : Armagh / Belfast  The successful appointee will be responsible for leading, developing and driving all company training activities. Managing all training requirements and ensuring a structural performance and skill development programme exists, which supports the competencies and culture required to achieve business objectives.  Summary of essential tasks:   - To be responsible for leading and developing an effective training programme so that it drives achievement of customer satisfaction, revenue and quality targets throughout the Company's key business processes   - To identify & resolve performance issues so that 0% customer complaints can be achieved.  - To track training costs and maintain spend within the training budget.  - To evaluate the effectiveness of training programs in terms of cost, benefit and success, feedback findings and take remedial action when necessary.  - To attend meetings as requested and required.  - To implement line management directives so that business objectives are met.  - The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the client Policy  - To successfully achieve and exceed performance and budget targets and objectives set by the business.  - To ensure that all training staff are fully developed and motivated to their full potential so that maximum contribution is given to the company achieving its objectives  - To actively support the client policy and best practice on protection of sensitive customer and employee information.  - The post holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognize that they will need specialist support.  - To ensure that all processes and procedures for which the post holder is responsible are reviewed regularly and are of an auditable standard thereby ensuring their integrity, effectiveness and safety.  Person specification :  - Proven Customer Focus qualities  - Proven Commercial and business awareness  - Proven Performance and results driven.  - Excellent Leadership, motivational and people management skills  - Excellent Teamwork  - Effective communications and impact  - Continuous improvement and management of change  About the EMPLOYER :  - The company is a fast-growing global IT and Business Process outsourcing, technology and consulting services company delivering technology-driven business solutions to help meet and exceed the strategic objectives of its clients.  - With a truly global presence, company has established strong proposition in the Enterprise Transformation Services market with its technology capabilities and domain knowledge; clients include numerous Fortune 1000 and Global 500 companies across many industry sectors.  - Having established a strong track record of innovation and success in the implementation of its services, company prides itself by exceeding customer satisfaction and always delivers on its commitments. In the past few years, the business has achieved rapid growth through successful delivery of large complex programs and consistently generated robust revenue stream. company's client list of global, blue chip organizations is constantly expanding.  - The company has offices in 34 countries including the United States, European countries like France and Germany, and Northern Ireland in the United Kingdom.   - It operates across a number of sectors including aerospace and defense, automotive, consumer electronics, energy and utilities, financial services, government, industrial manufacturing, life sciences and healthcare, media and entertainment, mining and natural resources, public services, retail and consumer, semiconductor, server and storage, telecom, and travel, transportation, logistics, and hospitality. It has a consolidated Revenue of about 6.5 Billion $

Others

Associate Training Manager - BPO 

Associate Training Manager - BPO  ,Job Description for Associate Training Manager - BPO  in Mithra HR Consulting in  EU Others for (3-8) years of experience. Apply Now!

Job Description for Associate Training Manager - BPO  in Mithra HR Consulting in  EU Others for (3-8) years of experience. Apply Now!