Associate Manager - Opex - IT Consulting Firm

We are having an opportunity with an IT consulting company.

Position- Associate Manager-Opex Level 8

Location - Chennai/ Mumbai/Gurgaon

Exp.- Min 10 yrs to 18 yrs.

Key skills

1. Six Sigma Black Belt with good knowledge of Lean practices

2. Strong Knowledge of Quality Principles and Techniques essential

3. Needs to have worked in a BPO - Operational Excellence (or similar) function

4. Certification in Lean and other quality practices added advantage

5. Strong communication and presentation skills

Position Objective :

1.Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives

3. Lead a global projects in OE

4. People manager for a team

5. Drives the OE program for a client/ clients in a site/ across sites

6. Acts as a mentor to Six Sigma and Lean projects for his influence

Richa Joshi
Sr. Consultant
TD Newton & Associates