Client Manager at Mastermind Network
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Associate Director - Procurement - BPO (10-12 yrs)
Description
The role of the Person will be in Procurement process will be to ensure that Procurement process is managed efficiently and effectively. He/She will help in managing the Procurement process for multiple geographies and manage processes for the same. He/She must have a thorough understanding of Procurement function and Best practices in the Industry.
The role will report to the Associate Director - Procurement
Responsibilities
- Coordination and management of Procurement Process function for multiple geographies
- Supervise all PO Issue and GRN staff to ensure accuracy, efficiency, and timeliness of the activities performed by the team
- Responsible for ensuring the PO are issued correctly and in time as per the guidelines/procedures
- Ensure all goods and services purchased comply with the corporate policy
- Ensuring that the Goods/Services are received from the vendor as per the agreed terms
- Support development and delivery of a e-Procurement Strategy to deliver the target benefits
- Support in establishing/Implementing new processes and systems for effective e-procurement across the company
- Recommends and implements approved changes to methods or procedures to improve the efficiency of the function
- Develop and implement tools resulting in significant improvements in all aspects of the sourcing function of the supply chain; identify appropriate systems and e-tools for improving the overall sourcing function.
- Co-ordinate the benchmarking of procurement practices in the IT / ITES industry and other industries.
- Have responsibility for tracking and reporting procurement performance against plan; provide periodic reporting and ensure accountability for savings commitments.
- Hands on Management of the function activities to ensure the accurate and timely deliverables
- Develop a culture of continuous improvement and standardization of operations and systems.
- Ability to handle confidential information professionally.
- Must be able to manage multiple priorities and able to work well in a fast paced, dynamic environment.
- Effectively communicate expectations to team members and stakeholders in a timely and clear fashion.
- Coach, mentor, motivate and supervise team members, and influence them to take positive action and accountability for their assigned work.
- Ability to manage HR related matters for the direct reports and teams; including interviewing, hiring, compensation planning, ongoing feedback/coaching and formal performance management (e.g., mid-year and year-end reviews).
- Manage Escalations, identify root cause and come up process improvement and put controls in place.
- Facilitate resolution of customer grievances in a timely manner and ensure superior levels of Service promises are met.
- Analyze and resolve complex or difficult problems presented by subordinates, and escalate appropriately to the senior management.
- Perform other duties and projects as assigned
Position Qualification and Competency Requirements
- Bachelors Degree preferably in an analytical or business discipline (Accounting/ Finance, Computer Science, Engineering, etc.), MBA Preferred
- Experience with eSourcing platforms such as Ariba etc
- Understanding of the reverse auction process with related technology skills
- Exposure to and strong background in best-in-class sourcing processes, their development and successful implementation
- Candidate with good knowledge of ERP packages (SAP) would be preferred
- 10 to 12 years of experience working in MNC
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Establishing effective operating policies, lean initiatives and processes.
- Resourceful and well organized.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Flexible during times of change
- Persuasive, encouraging and motivating
- Strong written and oral communication skills
- Strong interpersonal skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
- Candidates with experience of working with multiple geographies would be given preference
Location - Gurgaon, India
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