Associate Director Operations  Job Description :   - Manage a team of Operations Managers -- Assistant Managers -- Team Leaders   - Be directly responsible towards fostering the development of team by motivating them   - Collate, Analyse and Present company performance details as required   - Review & meet with agents at established intervals (Daily, Weekly, Monthly)  - Successfully complete and impart all product updates to team and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counselling.   - Ensure all team members adhere to the quality monitoring and verification guidelines   - Must have a strong eye for detail and a thorough understanding of client expectations  - Meet retention and people management goals.  Candidate Profile :   - 12 + years of experience is required, minimum of 4 years in a senior operations /management role in BPO/KPO   - The ideal candidate will come from a strong customer oriented logistics services or business management background.   - Ability to define product value propositions and differentiators.   - Be willing to travel as required and work a flexible schedule   Skills :   - Outstanding written and oral Communication Skills   - Polished presentation and interpersonal skills.   - Must possess top level business management, interpersonal, and facilitation skills.   - Good financial and business sense and with Logical and Lateral Thinking Abilities   - High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment.   - Strong ability to prioritize key initiatives, develop business cases for budgets and resource investments and align multiple operating units towards common business development goals.   - Needs good knowledge of Microsoft Office and Windows-based computer applications.   Tushar Uppal Practice Lead - ITES Antal International Call : +91 22 40634930

Jaipur

Associate Director - Operations - BPO/KPO 

Associate Director - Operations - BPO/KPO  ,Job Description for Associate Director - Operations - BPO/KPO  in Antal International in  Jaipur for (12-16) years of experience. Apply Now!

Job Description for Associate Director - Operations - BPO/KPO  in Antal International in  Jaipur for (12-16) years of experience. Apply Now!