Associate Director - Marketplace Quality - eCommerce

A leading eCommerce company is looking for a person to play a key role in the marketplace. Here, high focus on ownership and impact allows them the freedom to experiment and innovate.

Position: Associate Director - Marketplace quality

The Stage: Operations Development

Responsibilities:

- Drive seller quality framework that enables automated seller governance ensuring right sellers in marketplace.

- Run product quality framework that becomes quality standard in eCommerce industry in India.

- Execute process quality framework that ensures speed to deliver for desirable outcome.

- Drive the need for quality standardization, compliance and adherence to agreed parameters.

- Define, track and improve key metrics pertaining to quality operations.

- Work closely with enabling/business partners like business development, finance, legal and operations excellence to drive quality first.

Must haves:

- Master Black Belt/ Black belt certified

- Proficient in Six Sigma improvement methodologies (DMAIC, DFSS, Lean)

- Hands-on experience in product & seller quality

- Excellent analytical & problem solving skills

- Ability to influence other leaders & teams and align them towards the common, shared objectives.